# Workspace export

> Download all CRM data as one ZIP with a CSV file per table — for backups, analysis, or moving to another system.

**Settings → Export** (admins only) writes all of the workspace's data into a ZIP package. Your data is yours: the package opens in Excel and can be loaded into a data warehouse or another CRM.

## Preparing the package {#run}

1. Pick a **separator**: *Semicolon* (opens directly in Turkish-locale Excel, decimal comma) or *Comma* (international tools, decimal point).
2. Optionally:
   - **Email bodies and call transcripts** — email bodies and call recording transcripts / insights (makes the package larger).
   - **Uploaded files** — files attached to records, in a `dosyalar/` folder (up to 500 MB; files beyond that are listed but not included).
3. Click **Start export**. The package is prepared in the background; the page shows **Download** when it's ready.

Packages are kept for 7 days, then deleted from the server. Every download is written to the audit log.

## What's in the package {#contents}

One CSV per table (UTF-8 with a BOM for Excel) and a `BENIOKU.txt` describing the contents. File names are Turkish:

| File | Contents |
|---|---|
| `firmalar.csv` · `kisiler.csv` · `firsatlar.csv` | Companies, people, opportunities + a `cf: <name>` column per custom field |
| `asama_gecmisi.csv` · `firsat_degisiklikleri.csv` | Stage transitions and field changes |
| `ziyaretler.csv` · `demolar.csv` · `gorevler.csv` · `notlar.csv` · `etiketler.csv` · `takvim.csv` | Visits, trials, tasks, notes, tags, calendar |
| `teklifler.csv` · `teklif_kalemleri.csv` · `siparisler.csv` · `sevkiyatlar.csv` · `sozlesmeler.csv` · `urunler.csv` · `musteri_fiyatlari.csv` · `rakipler.csv` | Quotes, lines, orders, shipments, contracts, products, customer prices, competitors |
| `destek_talepleri.csv` · `talep_yanitlari.csv` | Support tickets and replies |
| `eposta_yazismalari.csv` · `epostalar.csv` · `gorusme_kayitlari.csv` | Email threads, emails, call recordings (texts optional) |
| `fuarlar.csv` · `fuar_leadleri.csv` | Fairs and fair leads |
| `ozel_alanlar.csv` · `listeler.csv` · `liste_kayitlari.csv` · `yorumlar.csv` · `iliski_turleri.csv` · `iliskiler.csv` · `dosyalar.csv` | Custom fields, lists, entries, comments, relationship types, relationships, files |
| `kullanicilar.csv` | Name, username, email, role, department, last sign-in |

Records link to each other through `id` columns (`kisiler.customer_id` → `firmalar.id`). Amounts are in the record's own currency; the currency column sits next to them.

**Not included:** password hashes, two-step verification secrets, API keys and access tokens, mailbox and app connection keys, organization settings.

## Other ways {#other}

- To get one filtered table, use **Excel** in a [table view](/guides/views-and-lists#export).
- For continuous sync, the [REST API](/rest-api/overview) or [webhooks](/guides/webhooks).
- Full database backups are the installation's own daily backups; an export doesn't replace them — it's a readable copy.