# Module dashboards

> Live dashboards on the Support tickets, Quotes, Orders and Contracts pages — tiles, flow funnel, charts, highlights; records behind every number, Play and video.

The Support tickets, Quotes, Orders and Contracts pages open with a live dashboard. Support tickets is a dashboard from top to bottom (the list is on the **List** tab); on Quotes, Orders and Contracts the dashboard sits above the list, which stays unchanged below. The dashboards follow the [Fair dashboard](/guides/fair-dashboard) layout: numbers count up and charts draw when they scroll into view; if your operating system reduces motion there's no animation.

## Records behind every number {#drill}

Click a tile, a flow step, a chart bar or slice (in a donut, the legend row too) or a number in a table (or press `Enter`) and **that number's records** open on the right — the list has exactly as many records as the number you clicked; for amount slices the list total equals the slice. A row opens the record. Where the page has a matching list, **Open in list** opens it with the same filter (e.g. *SLA breached*, *Expiring*, *Past due date*, *Expiring soon*).

## Hide charts {#toggle}

On Quotes, Orders and Contracts, **Hide charts** in the dashboard header collapses the flow, highlights and charts; the tiles stay and the list moves up. The choice is remembered per page in your browser. On phones the charts start collapsed.

## Support tickets {#tickets}

The filters at the top (assignee, source, type, category, tag) apply to the whole dashboard.

| Section | Contents |
|---|---|
| **Current metrics** | Tickets open right now: New · In progress · On hold · SLA breached (plus those about to breach) · Unassigned. |
| **Period metrics** | In the chosen period (last 7 days · 30 days · 90 days · 12 months): Opened (vs the previous period) · Solved · Average resolution time · Solved within SLA (%) · Complaints. |
| **Ticket flow** | Opened in the period → Picked up (left *New*) → Solved → Within SLA; each step is a subset of the previous one. |
| **Charts** | Opened and solved per month (12 months) · Average resolution time (hours, 12 months) · Priority · Categories · Ticket type · Source · Open tickets by assignee (with status). |
| **By assignee** | Per assignee: opened in the period, open, SLA breached, solved, within SLA (%) and average resolution time — every number is clickable. |
| **Up next** | Open tickets ordered by SLA target (most urgent first). |

*Within SLA*: solved before the target time (the priority targets in Settings) ran out.

## Quotes {#offers}

Period: **Last 90 days · Last 12 months** (default) **· All time**; the sales rep filter applies to the dashboard too. Superseded (revised) quote versions aren't counted.

| Section | Contents |
|---|---|
| **Tiles** | Open quotes (presented; annual amount, drafts) · Awaiting approval (expiring within 7 days) · Accepted (period; amount) · Acceptance rate (accepted ÷ decided) · Average discount (vs list price). |
| **Quote flow** | Prepared → Presented to the customer → Decided (accepted + rejected) → Accepted, with amounts. |
| **Charts** | Quotes per month (by outcome: accepted · rejected · open · other) · Status · Discount distribution · Amount by rep (accepted · open) · Products · Companies. |

Amounts are the quote's **annual** value (monthly amount × 12, base currency). *Accepted* and *Rejected* follow the linked opportunity being won / lost.

## Orders {#orders}

Period and rep filter as on Quotes (rep: who entered the order or the company's owner).

| Section | Contents |
|---|---|
| **Tiles** | Open orders (quantity awaiting shipment) · Past due date · Partially shipped · Shipped this month (amount, shipments and orders) · Order amount (period). |
| **Order flow** | Opened (excluding cancelled) → Shipping started → Completed → On time (last shipment on or before the due date; orders without a due date count as on time). |
| **Charts** | Order amount per month (by type: first order · new order · win-back) · Shipped per month (shipment × unit price) · Status · Products · Companies · Reps. |

In the *Shipped this month* list each row is a shipment (with delivery note number and quantity).

## Contracts {#contracts}

| Section | Contents |
|---|---|
| **Tiles** | Active (annual volume) · Expiring soon (within the notice period) · Awaiting signature · In preparation · Renewal rate (of contracts that ended in the last 12 months, the share renewed). |
| **Contract flow** | Created in the last 12 months → Sent for signature → Signed → Active. |
| **Charts** | End date calendar (next 12 months; renews automatically · renewal needed) · Type · Status · Companies (active annual volume) · Signed per month. |

A contract counts as *renewed* when a new-term contract was created from it (automatic renewal or **Renew**).

## Play and video {#motion}

**Play** in the header plays the dashboard full screen as a short animation (tiles, flow, monthly charts, breakdowns); **Video** downloads the same animation as MP4 / WebM. On phones the buttons are under **⋯** in the header. [Play and video](/guides/dashboards#motion)

## On the phone {#mobile}

In the mobile app (3.1), Menu → Reports → **Module boards**: pick a board with the chips at the top; the period choice, tiles, flow, highlights and charts show the same numbers as the web board, and tapping a tile, flow step or chart slice opens its records from the bottom. On the web, tables switch to a card layout on narrow screens. [Mobile app](/en/guides/mobile#app)

## Access {#access}

The dashboards follow module permissions: Support tickets needs *Support*, Contracts *Contracts*, Quotes and Orders the *Opportunities* module. Record visibility (team mode) applies to the numbers too.

## Related pages

:::cards
- [Fair dashboard](/guides/fair-dashboard) flag | The same layout for fair leads.
- [Dashboards and report builder](/guides/dashboards) layout | Your own dashboards, reports and Motion.
- [Opportunities](/objects/opportunities) target | Sales process and the Opportunity dashboard.
:::