# Write to Solk support

`POST /api/v1/support`

A new ticket. JSON or `multipart/form-data`: `subject`, `category`, `body`, `ctx` (optional context — `app`, `device`, `os`, `lang`, `viewport`, `screen`, `page`; JSON or a JSON string), attachments `files` (multipart field; in JSON `[{name, mime, data}]` base64). Up to 4 files, 6 MB each, 15 MB in total; png, jpg, gif, webp, heic, pdf, txt, log, csv, xlsx, docx, zip, json. The ticket is stored in the workspace and forwarded to the Solk panel; if the panel cannot be reached the response has `sent: false` and the installation retries by itself. Response: `sent`, `rejected` (files that could not be attached), `ticket` (with the thread).

## Body

| Field | Type | Description |
|---|---|---|
| `subject` (required) | string | Subject (up to 200 characters; the start of the body if empty). |
| `category` | string | Category. Values: `question`, `bug`, `request`, `billing`, `other` |
| `body` (required) | string | Description. |
| `ctx` | object | App / device context. |