Workspace

Reply to a support ticket

The user's reply (body and / or files, same rules as a new ticket). A solved or closed ticket reopens. Response: sent, ticket.

POST/api/v1/support/{id}/reply

Authorization

Authorizationheaderrequired

Bearer token: API key (sk_…), OAuth access token (mcp_…) or mobile session (xk_…).

Scope: crm.write

Path parameters

idintegerrequired

Ticket id.

Body application/json

bodystringoptional

Reply text.

Errors

HTTP	error	Meaning
`400`	`invalid`	Missing or invalid field (`message` explains).
`404`	`not_found`	Record not found.

Request

curl -X POST https://ornek.solk.app/api/v1/support/{id}/reply \
  -H "Authorization: Bearer $SOLK_API_KEY"

const res = await fetch("https://ornek.solk.app/api/v1/support/{id}/reply", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.SOLK_API_KEY}`,
  },
});
const data = await res.json();

import os, requests

r = requests.post(
    "https://ornek.solk.app/api/v1/support/{id}/reply",
    headers={"Authorization": f"Bearer {os.environ['SOLK_API_KEY']}"},
)
print(r.json())

Response