Workspace

Write to Solk support

A new ticket. JSON or multipart/form-data: subject, category, body, ctx (optional context — app, device, os, lang, viewport, screen, page; JSON or a JSON string), attachments files (multipart field; in JSON [{name, mime, data}] base64). Up to 4 files, 6 MB each, 15 MB in total; png, jpg, gif, webp, heic, pdf, txt, log, csv, xlsx, docx, zip, json. The ticket is stored in the workspace and forwarded to the Solk panel; if the panel cannot be reached the response has sent: false and the installation retries by itself. Response: sent, rejected (files that could not be attached), ticket (with the thread).

POST/api/v1/support

Authorization

Authorizationheaderrequired

Bearer token: API key (sk_…), OAuth access token (mcp_…) or mobile session (xk_…).

Scope: crm.write

Body application/json

subjectstringrequired

Subject (up to 200 characters; the start of the body if empty).

categorystringoptional

Category.

Valuesquestionbugrequestbillingother

bodystringrequired

Description.

ctxobjectoptional

App / device context.

Errors

HTTP	error	Meaning
`400`	`invalid`	Missing or invalid field (`message` explains).
`400`	`no_panel`	no_panel

Request

curl -X POST https://ornek.solk.app/api/v1/support \
  -H "Authorization: Bearer $SOLK_API_KEY"

const res = await fetch("https://ornek.solk.app/api/v1/support", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.SOLK_API_KEY}`,
  },
});
const data = await res.json();

import os, requests

r = requests.post(
    "https://ornek.solk.app/api/v1/support",
    headers={"Authorization": f"Bearer {os.environ['SOLK_API_KEY']}"},
)
print(r.json())

Response