Solk support
Writing to the Solk team from inside the app — a question, a bug, a feature request or your plan; screenshots, page and version info, replies by notification and email, on the web and on mobile.
When you're stuck, hit a bug or want something new, write to the Solk team from inside the app. The ticket is stored in your workspace; when the Solk team replies you get a notification and an email, and the whole conversation stays in one place.
These are the tickets you write to Solk. Your own customers' support tickets (the Support module, complaints, SLA) are a separate topic and are not affected by this page.
Writing
- 1
Open the window
On the web, the Help menu at the top right → Write to Solk support. Write to Solk support in the command palette (
Ctrl+K) opens it too. In the mobile app, Menu › Account › Solk support › New ticket. - 2
Choose what it's about
Question · Bug / problem · Feature request · Plan and billing · Other. Write a subject and a description: what you were trying to do, what happened, and any error message word for word.
- 3
Add a screenshot
Add file, or paste a screenshot into the window (
Ctrl+V) or drag it in. On the phone, pick from your photos or take one. Up to 4 files, 6 MB each (images, PDF, text, logs, CSV, Excel, Word, ZIP). - 4
Send
Include the page I'm on, the Solk version and browser info is on by default — it helps the team see the problem faster; What is sent? shows exactly what goes. Turn it off if you prefer.
What is attached: the address of the page you're on (only the path inside your workspace), the page title, window and screen size, language, time zone, browser / app and the Solk version. No record data, passwords or email content is sent.
My tickets
Help → My support tickets (on mobile Menu › Solk support) lists your tickets, latest activity first. Statuses:
| Status | Meaning |
|---|---|
| Sending | Saved, not yet delivered to Solk — retried automatically within minutes |
| Open | With the Solk team, awaiting a reply |
| Reply received | The Solk team replied — the menu shows a count while unread |
| Solved | The team marked it solved |
| Closed | You chose My problem is solved, close |
The ticket page shows the thread, attachments and the info attached to the ticket; reply and attach files at the bottom. Writing to a solved or closed ticket reopens it. Admins see the whole team's tickets on the Team tickets tab.
How replies arrive
When the Solk team replies:
- Bell — Solk support replied: subject (on the web a toast at the top right, on mobile a card from the top); tap to open the ticket.
- Email — with the reply text; open the ticket to answer.
- Phone notification — if the mobile app is installed (type: Solk support, on by default).
Change the channels under Settings → Notifications, row Solk support.
By email
If your workspace isn't connected to the Solk panel (an installation on your own server), the window says Send by email and opens your mail program addressed to team@solk.app. In an emergency you can always write to that address directly.
API
Endpoints for the mobile app and your own tools: My Solk support tickets, Write to Solk support, Support ticket, Reply, Close / reopen, Ticket attachment. The /me response carries caps.support and support.unread.